IMPORTANT: Please arrive alive. Do not access our virtual services while driving.

Answer Center

For general enrollment questions, assistance is available through our Answer Center — which is available on-campus and online. Our student services advisors can answer your questions about financial aid, assessment, transcripts, residency and more.

Zoom

The Virtual Answer Center is designed so that students can meet with our advisors without coming to campus or scheduling an appointment in advance. You will be connected virtually to the first available advisor. You will need to have downloaded the Zoom app to your smart phone/device to connect. 

Note: During times of high volume, our scheduling queue may close when our capacity to serve students admitted into the virtual lobby has been met.


Go to instructions 

On Campus

If you prefer to visit with an Answer Center advisor on-campus, you can. On-campus appointments are available.

Note: You must have an appointment to see an advisor on campus.

Answer Center Hours
On Campus Office Hours

Monday – Thursday: 8 a.m. to 5 p.m.

Friday: 9 a.m. to 5 p.m.

Virtual Hours

Monday – Thursday: 10 a.m. to 7 p.m.

Friday: 9 a.m. to 5 p.m.

Saturday: 9 a.m. to 1 p.m.


Virtual Services

Our virtual services are designed so that students can meet with our advisors without coming to campus or scheduling an appointment in advance. You will be connected virtually to the first available advisor.

What to Expect

  • After clicking on the Connect With Us button, you will be asked to choose which department you would like to sign in to. 
  • Next, you will be asked to enter your student Valencia ID (VID). (If you don’t have a VID yet, click “Don’t have a student VID number yet” and fill in your information.)
  • Then, you will select the reason for your visit from the drop-down options listed.
  • From there, you will be prompted to enter your cell phone number. We can text you updates while you wait, so we highly recommend including your phone number.
  • Once signed in, you will be placed in a virtual line – be sure to monitor your phone/device for updates.
  • When it is your turn to be seen, we will send you a unique Zoom link for your meeting.
  • Click on your Zoom link as soon as you receive it to join your advisor’s virtual office.
  • You will have 3 minutes to join the space before we need to call the next student, so be sure to have your phone/device close by and be ready to log in.
  • You will meet one-on-one with an advisor for individual assistance.
  • At the conclusion of the meeting, you will select leave meeting to exit the Zoom space.
Important Notes
  • Please have a photo ID available for your visit.
  • Proper dress required: If you are going to use a web cam to interact with our advisors, it’s important that you dress appropriately — just like you would in a traditional, face-to-face meeting.
  • When connecting with our virtual services, it’s important you are able to fully engage with an advisor. You should never connect with our virtual services when you’re driving, and we recommend you avoid accessing our virtual services when you are engaged in another activity that limits your attention during the session.

Using Zoom

Before joining the Zoom session to connect with an advisor, make sure you have access to a computer, tablet or smart phone with an enabled microphone. You don’t have to have a webcam to participate, but you are welcome to use one if you would like to do so.


Privacy Information

Federal statutes require colleges to protect the privacy rights of student records.  Valencia College does not fax documents to institutions, agencies, or individuals because documents transmitted utilizing fax technology cannot be secured. Additionally, most institutions do not consider documents sent to them via fax as official records.